The Patient Rights (Scotland) Act 2011 is in place to ensure that all patients receive good patient care every day. This is regardless of whether services are carried out by NHS staff or independent contractors which includes GP Practices. A copy of the Patient Rights (Scotland) Act 2011 booklet can be obtained from our Practice Manager which gives full details on what patients can expect from their Health Services.
Our patients can expect a professional, courteous and confidential service at all times.
Please try to arrive punctually for your appointments - you may be asked to re-appoint if you are more than 10 minutes late. Some patients require more than the allocated time and we ask for your understanding if this occurs. Routine appointments are 10 minutes and are for one person only and generally one problem only. If you have multiple problems and think that you will need more than 10 minutes, please inform the Receptionist when you are making the appointment.
If you have been kept waiting more than 20 minutes after your appointment time, please inform Reception staff. On arrival, if the Clinician is running late then the Reception staff will inform the patient that there is a delay and how long it is likely to be.
We ask you to inform us if there is any change in your personal details, i.e. name, address and telephone number, to enable us to keep our records up to date. Forms are provided at reception for any change of details.