Practice Management

Mrs Aileen Malley

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs, nurses and the administration staff with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Ms Arfana Akhtar

Medical Secretary

Medical secretaries are an important part of the practice team and their role is mainly office oriented. Our medical secretaries often spend a good part of their workday typing and arranging referrals, liaising with the clinical and administration teams, patients and external services to ensure that referrals and the referral process runs smoothly.

Reception

Mrs Adeline Cassidy (Reception Supervisor)
Mrs Caroline Murray (HCA)
Ms Alison Mullen
Mrs Linda Rae
Mrs Joyce Thomson
Ms Beverley Giles
Ms Sharyn Paterson

Miss Cecilia Hunter

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries.  When telephoning for medical attention, the receptionists will ask some standardised questions as instructed by the doctors to ensure you see the most appropriate person at the most appropriate time. They have been trained to make these enquiries so that you can be helped in the best way and are bound by confidentiality and data protection legislation.

NHS ScotlandThis site is brought to you by My Surgery Website